FREQUENTLY ASKED QUESTIONS
1. WHAT IS TELEMEDICINE?
The American Telemedicine Association (ATA) defines telemedicine as the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status. Telemedicine includes a growing variety of applications and services using two-way video, smart phones, wireless tools and other forms of telecommunications technology.
2. HOW DOES TREE OF LIFE UTILIZE TELEHEALTH WITH CLIENTS?
Providers at Tree of Life Counseling Center, provide therapy through video conferencing, which is used for real-time patient-provider consultations, provider-to provider discussions, and language translation services where needed.
3. WHAT PLATFORM DOES TREE OF LIFE USE TO PROVIDE TELEMEDICINE SERVICES?
Tree of Life Counseling Center providers utilizes Simple Practice to provide teleheath video services to our community.
Tree of Life Counseling Center providers utilizes Spruce to provide telephone services to our community.
Your privacy is of the utmost importance to us, therefore ALL platforms used by our staff are designed to be HIPAA Compliant.
4. WHAT DEVICE CAN I USE TO ACCESS MY TELEHEALTH APPOINTMENT?
You can use any digital device that has internet access, a microphone, and a front facing camera.
If you do not have such a device, please indicate this to Tree of Life Counseling Center’s administrative staff and we will ensure that your appointment is done via secure phone call.
5. HOW CAN I USE SIMPLE PRACTICE ON MY DEVICE?
Make sure your email address on file is the one you would like to use to get your link.
If you choose to use your computer, you do not have to do anything extra. If you are using a cell phone for this, go to the App store and download the Free Simple Practice Telehealth app. It looks like this:
You will receive an email on the day of your appointment that looks like this:
You will click on the hyperlink that says “Join Video Call” which is circled in red on the day of your appointment. This will open the app with the secure session id which will bring you to the video call with your therapist.
You will know you are in the right place, if you see your own reflection on your device as if you were taking a selfie.
When your provider takes you into their digital office, you will see your reflection minimized to the right of your screen. Your provider’s face will take up most of your screen. You will now have a face-to face session.
While in the session, if you chose to discontinue the video there is an option to turn off your camera and just use voice.
6. HOW CAN I HAVE A TELEHEALTH SESSION IF I DO NOT HAVE A DEVICE WITH A CAMERA?
If you do not a smart phone or computer with a camera and microphone, please indicate this to our administrative staff. Our providers are equipped with a program that will allow them to communicate with you through a phone call. If you are communicating with the provider through a phone call, please be aware that the programs we are using are HIPAA compliant and your privacy is our priority at all times.
7. WILL MY INSURANCE COVER TELEHEALTH ?
As we are currently in a National State of emergency, all insurance companies providing coverage in New Jersey have opted to cover tele-health services. Our goal is to keep all service costs exactly the same as in-person appointments. Should you have any questions pertaining to finances, please reach out to our administrative team and schedule a phone call or video meeting with a member of our financial/billing team.
If you have questions regarding utilizing telehealth with Tree of Life Counseling Center, please contact our administrative staff by dialing 732.393.8391 or by sending a text to our secure server at 732-360-5079.